I went to your salon in Causeway Bay on March 1 to have my hair trimmed. I was disappointed that the service quality was not up to your usual high quality.
I had an appointment but i still needed to wait for nearly two hours during non-peak hours. The stylist also looked impatient when he trimmed (m...) hair for me. I asked him to color my hair dark brown but it turned out that the color was light red. I expressed my discontent with the color and required him to correct it. However he refused to do it again unless I paid for the extra services.
Since I am a frequent customer of the salon, I was surprised at the quality of the service.
I sincerely hope you will offer me compensation for the inconvenience.
Yours faithfully,
Polly Chan, Joe Chan
Replied by Don, Dennis and Rex
Dear Mr. and Mrs. Chan,
Subject line?
We are sorry that we have not provided satisfactory service to you.
Concerning your letter, we have carried out an investigation. It shows that there were two barbers and one hairdresser on sick leave on March 1. (show the link between the cause and problems explicitly) We apologize for any inconvenience made.
For the mismatch of hair color, we admit that it was our mistake. We will provide you free hair dying service. We will telephone you to arrange a suitable time to serve you. (better linking between sentences needed)
We appreciate your patronage of our salon and we want every servicevisit to be satisfactory. To show our goodwill, we are enclosing with this letter a $50 coupon that you can use with your next patronage for our salon.
Yours sincerely,
Don
Rejection by Amy, Steven and Kitty
Dear Mr. and Mrs. Chan
RE:Complaint of service quality(be positive)
Thank you for your letter of 5 March.
We agreed that you should expect the prompt service during non-peak hours and have the same hair color as expected in the sample.
Our staff records shows that there was a client who walked in without prior booking before you came, therefore we were not able to give you prompt service as we always have. We apologize for the delay. We also feel sorry that your hair color did not match with the sample. However, because of your natural brunette hair color, it is difficult to dye your color to the same as the sample does. Our stylist also advised you to have other hair treatments before dyeing your hair in order to meet your expected color.We regret we are not able to give you the compensation because our stylist had notify you that your hair color may not be what you have expected.
If you feel that some alternations to your hair style to meet up your satisfactory, we are willing to offer you a free hair cut and styling. We hope that you will be satisfy with the compensations(arrangements) that we can made.
Complaint of service quality
I went to your salon in Causeway Bay on March 1 to have my hair trimmed. I was disappointed that the service quality was not up to your usual high quality.
I had an appointment but i still needed to wait for nearly two hours during non-peak hours. The stylist also looked impatient when he trimmed (m...) hair for me. I asked him to color my hair dark brown but it turned out that the color was light red. I expressed my discontent with the color and required him to correct it. However he refused to do it again unless I paid for the extra services.
Since I am a frequent customer of the salon, I was surprised at the quality of the service.
I sincerely hope you will offer me compensation for the inconvenience.
Yours faithfully,
Polly Chan, Joe Chan
Replied by Don, Dennis and Rex
Dear Mr. and Mrs. Chan,
Subject line?
We are sorry that we have not provided satisfactory service to you.
Concerning your letter, we have carried out an investigation. It shows that there were two barbers and one hairdresser on sick leave on March 1. (show the link between the cause and problems explicitly) We apologize for any inconvenience made.
For the mismatch of hair color, we admit that it was our mistake. We will provide you free hair dying service. We will telephone you to arrange a suitable time to serve you. (better linking between sentences needed)
We appreciate your patronage of our salon and we want every service visit to be satisfactory. To show our goodwill, we are enclosing with this letter a $50 coupon that you can use with your next patronage for our salon.
Yours sincerely,
Don
Rejection by Amy, Steven and Kitty
Dear Mr. and Mrs. Chan
RE:Complaint of service quality (be positive)
Thank you for your letter of 5 March.
We agreed that you should expect the prompt service during non-peak hours and have the same hair color as expected in the sample.
Our staff records shows that there was a client who walked in without prior booking before you came, therefore we were not able to give you prompt service as we always have. We apologize for the delay. We also feel sorry that your hair color did not match with the sample. However, because of your natural brunette hair color, it is difficult to dye your color to the same as the sample does. Our stylist also advised you to have other hair treatments before dyeing your hair in order to meet your expected color.We regret we are not able to give you the compensation because our stylist had notify you that your hair color may not be what you have expected.
If you feel that some alternations to your hair style to meet up your satisfactory, we are willing to offer you a free hair cut and styling. We hope that you will be satisfy with the compensations (arrangements) that we can made.
Yours Sincerely,
Mr. LEUNG